Self Storage Frequently Asked Questions
Let’s face it—storage isn’t exactly the most thrilling topic in the world (unless you’re really into boxes). But when you’re trusting someone with your stuff, you’ve got questions—and we’ve got answers. Whether you’re wondering about our climate control, move-in process, security, or if we really do offer unlimited snacks (spoiler: we do), this is the place to get the scoop. If your question isn’t here, just give us a shout—we’re friendly, local, and powered by caffeine.
🌡️ Is your facility climate-controlled, or just “someone left the AC on”?
Oh, it’s the real deal. We monitor temperature and humidity 24/7, with more sensors than your average spaceship. Your stuff stays cool, dry, and comfortable—even if Connecticut decides to hit us with snow, sun, and a monsoon in the same week. Go ahead—ask our competitors if they control humidity. (We’ll wait.) Spoiler alert: they don’t. We do. Because moldy couches and soggy boxes aren’t a vibe.
🛻 Do you really offer a free move-in truck?
Yup. It’s not a trick, a coupon code, or a “free* (*with 47 conditions)” situation. We actually have a fully-fueled moving truck waiting for you, ready to haul your stuff like a champ. Ramp, dolly, the works. It’s basically your storage sidekick. Call us to reserve today 860.799.9999.
💰 Are there any surprise rate hikes?
Nope. We think surprise parties are great. Surprise rent increases? Not so much. That’s why we offer a 9-month rate guarantee—no bait and switch here. You’ll know exactly what you're paying, and it’ll stay that way.
🐜 Is the place clean? Or should I expect bugs and weird smells?
It’s spotless. Seriously. We mop floors, run pest control regularly, and clean the bathroom four times a day. We treat the building like it’s hosting royalty—and your stuff deserves no less.
🔐 Are my things actually secure, or just “locked with good vibes”?
Very secure. We’ve got over 54 high-def security cameras, motion sensors in every unit, Bluetooth smart locks, and an off-site monitoring team that doesn’t miss a thing. Basically, Fort Knox is taking notes.
🍫 Did someone say free snacks?
We sure did. Unlimited snacks and drinks are available every day because moving is hard, and you deserve a Snickers. Or three. Plus coffee. Lots of coffee.
🚽 Is your bathroom... usable?
Oh, they’re more than usable. Our bathroom is cleaned four times a day, stocked, sanitized, and sparkling. Some clients have joked it’s cleaner than their bathroom at home. We won’t name names. And the toilet paper ... you've never felt softer!
🧯What happens if there’s a fire?
Nothing—because we’re ready. We’ve got a full building-wide fire suppression system tied directly to the town’s water main. It’s always on guard, even if you aren’t.
📶 Do you have Wi-Fi, or will I be trapped in a dead zone?
We’re all about sustainability. The place runs on solar panels, energy-efficient HVAC, LED lighting, and a low-energy build. Minimal footprint, maximum reliability—and yes, everything stays cool and safe.
🕰️ When are you open?
We’re open every. single. day. Yep—365 days a year, because your belongings didn’t sign up for vacation days. Our office is open daily from 10 AM to 6 PM, and if you need access at 2 AM because inspiration (or panic) strikes, we offer 24-hour access for a small fee. Your stuff, your schedule.
🛡️ Do you offer unit insurance?
We sure do! In fact, when you rent a unit with us, you'll choose a Tenant Protection Plan—because even though our facility is secure, life happens (and sometimes it’s clumsy). Plans come with different coverage levels and prices, so you can pick the one that fits your stuff and your budget. It’s like bubble wrap, but better.
💳 How do I make payments on my self storage unit?
We try to make paying as painless as possible—no carrier pigeons required. You can pay online (easy and fast), by phone (we love a good chat), or in person at the facility (we’ll even smile at you while you swipe your card). However you choose, we’ve got options to fit your vibe.
🔐 How do I login to the payment portal?
Once you’re set up with auto-pay (required), we’ll text or email you the login. Easy-peasy—just hop in and manage your account whenever.
📦 What can I store in a storage unit?
Think non‑perishable items: furniture, clothes, bikes, electronics, boxes, and more. Hazardous items? Give us a ring before you try. We’d rather talk than risk anything.
🚚 How does valet storage work?
Prefer zero effort? With Valet Storage, we deliver a trailer to your place, you load it up over 7 days, then we pick it up and unload it at the facility. It’s storage that moves to you.
⚡ How is the facility powered?
We’re all about sustainability. The place runs on solar panels, energy-efficient HVAC, LED lighting, and a low-energy build. Minimal footprint, maximum reliability—and yes, everything stays cool and safe.
💥 What happens if the power goes out?
Nothing. Because we’ve got a massive backup generator that kicks in automatically and keeps everything running, including climate control and security. Basically, even Mother Nature can’t throw us off.
🛠️ What if I need help moving stuff?
We’ve got you covered. Our carts, dollies, hand trucks, and pallet jacks are beefy, smooth-rolling, and built to haul. You won’t be dragging a broken wheel down the hall like it’s a bad shopping cart.
Distinct Storage
Main Phone: 860.799.9999
Address: 46 Kent Road, New Milford, CT 06776
Distinct Storage
Main Phone: 860.799.9999
Address: 46 Kent Road, New Milford, CT 06776
